Who We Are
How We Work – Our Principles
- Own It. Act like founders, outcomes over titles.
- Transparency, No Ego. Radical candor beats politics; feedback moves us faster.
- Learn Relentlessly. Curiosity is our edge in a world that changes daily.
- Ship Fast, Keep It Simple. Short cycles, minimal complexity, continuous improvement.
- Think Modular. We build with LEGO‑style blocks, ideas, code, products so we can iterate and scale quickly, especially in the AI era.
What Defines Us
- AI Everywhere. Agents run our product and our internal processes. They let us move like a big team, without the overhead.
- High Leverage. Fewer people, bigger impact. No spectators.
- Customer‑Close Experimentation. Tight loops with users let us test, learn, and iterate at speed.
What We Offer
- Ownership & Impact. Your code and ideas reach production and customers fast.
- Rapid Growth. Work in a high-impact team, tackle real complexity, and learn fast through tight feedback loops.
- Ambitious Roadmap. Help craft a foundational platform for global commerce.
- Flexible Hybrid. Milan hub (min. 3 days/week in office) +4 remote weeks each year.
What’s the Role About?
As a Customer Success Manager you will act as a growth orchestrator, a product co-pilot, and the voice of the customer inside CommerceClarity. You will help our customers unlock the full potential of our AI-agents, while directly influencing how we sell, retain, and be and the edge of product innovation
We’re building an AI-native platform that changes how companies manage their ecommerce. To do that, we need someone who can:
- Translate early customer value into long-term growth
- Turn friction into features
- Make customers feel understood, empowered, and ahead of the curve
Key Responsibilities
- Own the end-to-end customer journey: onboarding, adoption, renewal, expansion
- Systematize success: from first value delivery to scaling across use cases
- Identify new opportunities and work with founders on business strategy
- Collect and synthesize feedback into product development priorities
- Collaborate closely with product and tech teams to test and roll out new features
Who You Are
Essential:
- Fluency in Italian and English
- 4+ years in customer success, account management or consulting, ideally with exposure to complex or technical SaaS products
- strong commercial mindset, high empathy and clarity in communication, structured thinking and ownership
Preferred:
- experience in ecommerce, retail tech,
- experience in early-stage or fast-paced environments