Who We Are
CommerceClarity is an AI‑native startup building the orchestration layer for tomorrow’s commerce.
Our network of specialized agents already powers assortment, product storytelling, pricing, ads, and marketplace execution for ambitious retailers. Backed by leading founders and investors, we’re a small, high‑trust team redefining the operating system of online retail.
How We Work – Our Principles
- Own It. Act like founders, outcomes over titles.
- Transparency, No Ego. Radical candor beats politics; feedback moves us faster.
- Learn Relentlessly. Curiosity is our edge in a world that changes daily.
- Ship Fast, Keep It Simple. Short cycles, minimal complexity, continuous improvement.
- Think Modular. We build with LEGO‑style blocks, ideas, code, products so we can iterate and scale quickly, especially in the AI era.
What Defines Us
- AI Everywhere. Agents run our product and our internal processes. They let us move like a big team, without the overhead.
- High Leverage. Fewer people, bigger impact. No spectators.
- Customer‑Close Experimentation. Tight loops with users let us test, learn, and iterate at speed.
What We Offer
- Ownership & Impact. Your code and ideas reach production and customers fast.
- Rapid Growth. Work in a high-impact team, tackle real complexity, and learn fast through tight feedback loops.
- Ambitious Roadmap. Help craft a foundational platform for global commerce.
- Flexible Hybrid. Milan hub (min. 3 days/week in office) + 4 remote weeks each year.
What’s the Role About?
As a Customer Success Manager you will act as a growth orchestrator, a product co-pilot, and the voice of the customer inside CommerceClarity. You will help our customers unlock the full potential of our AI-agents, while directly influencing how we sell, retain, and be and the edge of product innovation
We’re building an AI-native platform that changes how companies manage their ecommerce. To do that, we need someone who can:
- Translate early customer value into long-term growth
- Turn friction into features
- Make customers feel understood, empowered, and ahead of the curve
Key Responsibilities
- Own the end-to-end customer journey: onboarding, adoption, renewal, expansion
- Systematize success: from first value delivery to scaling across use cases
- Identify new opportunities and work with founders on business strategy
- Collect and synthesize feedback into product development priorities
- Collaborate closely with product and tech teams to test and roll out new features
Who You Are
Essential:
- Fluency in Italian and English
- 4+ years in customer success, account management or consulting, ideally with exposure to complex or technical SaaS products
- strong commercial mindset, high empathy and clarity in communication, structured thinking and ownership
Preferred:
- experience in ecommerce, retail tech,
- experience in early-stage or fast-paced environments