Skip to content

Terms and Conditions

Last updated August 2026

Legal documentsTerms and Conditions

Please read these Terms and Conditions (the "Terms") carefully, together with the Privacy Policy and the Cookie Policy. They govern the use of the CommerceClarity website at https://commerceclarity.com (the "Site").

1. Agreement to these Terms

By using the Site you agree to be bound by these Terms. If you do not agree to them, do not use the Site.

If you access the Site on behalf of a company or another legal entity, you confirm that you have the authority to bind that entity to these Terms, and "you" and "your" then refer to that entity.

2. Who we are

The Site is operated by CommerceClarity S.r.l., a company incorporated in Italy.

  • Registered office: Via di Affogalasino 34, 00148 Rome (RM), Italy
  • Operational headquarters: Via Cerva 20, 20122 Milan (MI), Italy
  • VAT number: IT15901031003

3. What these Terms cover, and what they do not

These Terms cover the Site: the pages we publish, the content on them, the forms you can submit through them, and the files we serve for automated readers.

They do not cover the CommerceClarity platform. Access to the platform, and to any workspace, agent or catalog data held in it, is granted only under a separate written agreement with the customer, and that agreement prevails over these Terms in the event of any conflict.

Nothing on the Site creates an account, a subscription or a right to use the platform, and nothing on the Site is an offer capable of acceptance. Booking a pilot, requesting a demonstration and registering for an event are requests: they commit neither of us to anything until a written agreement is in place.

4. Who the Site is for

The Site is addressed to organisations and to people acting in a professional capacity. It is not directed to consumers, and it is not directed to anyone under the age of 18.

Where mandatory consumer protection law applies to you in spite of the above, nothing in these Terms limits the rights that law gives you.

5. The documents that go with these Terms

These Terms are read together with the documents below, which form part of them by reference:

Where a document listed above conflicts with these Terms on the handling of personal data, that document prevails.

6. Changes to these Terms and to the Site

We may update these Terms at any time. When we do, the updated version is published on this page with a new date. Continued use of the Site after publication means you accept the change; if you do not accept it, stop using the Site.

The Site itself changes: we add, alter and remove pages, content and features at any time and without notice. Product descriptions, roadmap statements and any other forward-looking statement on the Site describe our current intent and not a commitment, and nothing published on the Site forms part of a contract unless it is repeated in a signed agreement.

7. Our content and our brand

Everything on the Site is owned by CommerceClarity or licensed to it: the text, the layout and design, the code, the photography, the film, the audio narration, the diagrams, the product screenshots, and the CommerceClarity name, logo and visual identity. All of it is protected by copyright, trade mark and other laws.

You may read the Site, and you may quote a short extract from it with attribution and a link back. You may not copy, reproduce, republish, translate, adapt or make a derivative work of any substantial part of the Site without our written consent, and you may not remove or obscure any notice of ownership.

Third-party names, logos and marks that appear on the Site, including the names of our customers, belong to their respective owners and appear with permission or as applicable law allows.

8. Automated access, crawling, and text and data mining

Part of the Site exists to be read by machines. Our robots file, our sitemap, our RSS feed and the llms.txt index are published on purpose, and we welcome search engines, feed readers and AI assistants that read them in order to answer questions about CommerceClarity.

So, plainly, what those files do and do not permit.

Permitted: crawling and indexing that respects our robots file, at a rate that does not degrade the Site for anyone else; reading a page and citing it with attribution and a link; using the machine-readable files above for the purpose they are published for.

Not permitted: disregarding our robots file; requesting pages at a rate that burdens the Site; extracting the Site, or a substantial part of it, in order to build a competing index, dataset or product; or republishing our content as your own.

We reserve all rights of text and data mining. For the purposes of Article 4(3) of Directive (EU) 2019/790 and of any national law implementing it, CommerceClarity expressly reserves the reproduction and extraction of any content on the Site for text and data mining, including for the training, fine-tuning or evaluation of machine learning models. The machine-readable files described above are published so that an assistant can answer a question about us. They are not a licence to train on us. If you want that licence, write to hello@commerceclarity.com and ask.

9. What you must not do

You agree not to:

  • use the Site other than as these Terms allow, or for any unlawful purpose;
  • probe, scan or test the vulnerability of the Site or of any related system, or breach or circumvent any security or authentication measure, other than by reporting a finding to security@commerceclarity.com as our Trust Center asks;
  • access or attempt to access any non-public part of the Site, including its content management system;
  • interfere with the Site or with anyone else’s use of it, including by overloading, flooding, spamming or mail-bombing it, or by introducing a virus or any other harmful code;
  • decompile, disassemble or reverse engineer any part of the software that serves the Site;
  • submit through any form on the Site anything that is unlawful, misleading or infringing;
  • submit personal data about another person through any form on the Site unless you are entitled to;
  • impersonate any person or organisation, or misrepresent your affiliation with one;
  • use our name, logo or trade marks, including in metadata or hidden text, without our written consent;
  • send unsolicited advertising or promotional material to any address published on the Site;
  • collect or store personal data about other visitors to the Site;
  • encourage or help anyone else to do any of the above.

We are not obliged to monitor use of the Site. We may do so in order to operate it, to check compliance with these Terms and to meet our legal obligations, and we may investigate and act on any use we believe breaches these Terms, including by cooperating with the competent authorities.

10. What you send us

The Site lets you request a pilot or a demonstration, register for an event, subscribe to communications and apply for a job. What you send remains yours, and the personal data in it is processed as the Privacy Policy and the Privacy Notice for Clients and Prospects describe.

Do not send us confidential information through the Site, yours or anyone else’s. Unless we have signed a confidentiality agreement that covers it, nothing submitted through the Site is treated as confidential.

Feedback is different. If you send us feedback, comments, ideas or suggestions about our products or about the Site, we may use them without restriction, without confidentiality and without any payment to you, and you confirm that you are entitled to give them to us.

The Site links to third-party websites and relies on third-party services. We provide those links and services for convenience and we do not control them: their content, their products and their terms are their own, and you use them at your own risk. A link is not an endorsement.

12. Availability

We work to keep the Site available, current and accurate, and we do not promise that it will be. We may suspend, withdraw or restrict all or any part of the Site at any time and without notice.

13. No advice, and no guarantee of a result

Everything we publish on the Site, including the blog, the customer stories, any figures or benchmarks in them, event material and the Trust Center, is general information about what we do. It is not legal, regulatory, tax, accounting or other professional advice, and it is not a warranty of any outcome.

A figure attributed to a customer describes that customer’s situation. It is not a forecast of yours. Take your own advice before acting on anything you read here.

14. No warranties

To the maximum extent permitted by applicable law, the Site is provided as it is and as available, and we make no warranty about it of any kind, express or implied, including any implied warranty of merchantability, fitness for a particular purpose or non-infringement.

In particular, we do not warrant that the Site will be uninterrupted, secure or free of error, or that the information published on it is complete, accurate or current.

15. Our liability

To the maximum extent permitted by applicable law, we are not liable for any indirect or consequential loss, or for any lost profit, lost revenue, lost business, lost opportunity, loss of data or loss of goodwill, arising out of or in connection with the Site or these Terms, whether the claim is brought in contract, in tort or otherwise.

To the maximum extent permitted by applicable law, our total liability arising out of or in connection with the Site or these Terms shall not exceed one hundred euro (EUR 100).

Nothing in these Terms excludes or limits our liability for wilful misconduct or gross negligence, for death or personal injury caused by our negligence, or for anything else that cannot be excluded or limited under applicable law.

16. Your liability to us

You will hold CommerceClarity, its directors, officers and employees harmless against any claim, liability, damage, loss or cost, including reasonable legal fees, arising out of your use of the Site in breach of these Terms or of applicable law.

17. Suspension of access

We may suspend or end your access to the Site at any time and without notice, if we believe you are in breach of these Terms or if we need to protect the Site, its other visitors or ourselves. Sections 7, 8, 10, 13, 14, 15, 16, 18 and 19 survive any such suspension.

18. Governing law and jurisdiction

These Terms are governed by Italian law.

Any dispute arising out of or in connection with these Terms or with the use of the Site falls within the exclusive jurisdiction of the courts of Rome, Italy. Where you are a consumer and mandatory law gives you the right to bring proceedings before the courts of your place of residence, that right is unaffected.

19. General

These Terms are the entire agreement between us regarding the Site and replace anything said or written about it beforehand, with the exception of a signed agreement covering the platform, which prevails.

If any provision of these Terms is held invalid or unenforceable, it applies to the greatest extent permitted and the remaining provisions stay in full force.

You may not assign or transfer these Terms without our written consent. We may assign or transfer them freely, including in connection with a reorganisation or a sale of the business.

We give notice under these Terms by publishing on the Site or by email; a notice sent by email is treated as received on the day it is sent. A failure to enforce a provision is not a waiver of it.

These Terms are published in English. If we make a translation available and the two differ, the English version prevails.

20. Contact

For questions about these Terms or about the Site:

CommerceClarity S.r.l., Via di Affogalasino 34, 00148 Rome (RM), Italy